Refund policy

Here's a professional Refund & Return Policy for your Shopify store Nayyab Collection (Men's Wear, Women's Wear & Watches).

Refund & Return Policy

Last Updated: [23_7_2026]

At Nayyab Collection, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 7 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.

  • All original tags, packaging, and accessories must be included.

  • Proof of purchase or order number is required.

Non-Returnable Items

The following items cannot be returned:

  • Products that have been worn, washed, or damaged by the customer.

  • Sale or clearance items.

  • Gift cards.

  • Customized or personalized products.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will arrange a replacement or refund after verification.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed within 5–10 business days.

  • Refunds will be issued through the original payment method where applicable.

For Cash on Delivery (COD) orders, refunds will be made via bank transfer or another mutually agreed method.

Exchange Policy

We offer exchanges for:

  • Wrong size (subject to availability)

  • Defective products

  • Incorrect items received

Customers may be responsible for return shipping costs unless the mistake was on our part.

Shipping Charges

Original shipping charges are non-refundable unless the return is due to our error.

Contact Us

If you have any questions regarding our Refund & Return Policy, please contact us:

Nayyab Collection
📧 Email: @nayyabcollection.com 
📱 WhatsApp: +923097347859 

This policy is professional, customer-friendly, and suitable for a Shopify fashion store selling men's wear, women's wear, and watches. Before publishing it, make sure it matches how you actually handle returns and refunds.